FAQs
Answers to your most often asked questions.
- All
- Discounts
- Ordering & Shipping
- Pet Safety
- Product Page
- Products & Ingredients
- Sustainability
- Troubleshooting
- Usage & Care
- Warranties & Returns
Natural candles are more likely to have droplets of oil/moisture as they don’t have any additives or chemicals. The wax we use is soft and prone to temperature changes.
Please check that your candle hasn’t been stored in hot temperature or in direct sunlight.
If you would like us to replace your candle, please contact us using the Contact page.
At Sukh Living, we exclusively use sustainable, all-natural coconut wax. Our candles are vegan, cruelty-free, and use only pure, plant-based fragrances—never synthetic perfumes or phthalates.
Coconut wax provides a cleaner, slower, and longer-lasting burn compared to traditional paraffin or even soy waxes. It has excellent scent throw and is an eco-friendly, renewable resource.
Yes. We pride ourselves on transparency. All scents used in our candles, wax melts, and room mists are derived purely from plant-based essential oils and natural extracts, ensuring a toxin-free aromatic experience.
- Wax Melts: For use with a wax warmer.
- Wickless Candles: Designed for use with an electric candle warmer.
- Room Spray Mists: Instant bursts of fragrance for any space.
- Accessories: Including stainless steel wick trimmers and electric candle warmers.
We will be adding more wellness products for you, your home and your pets in the near future!
- The Signature Collection: Our year-round, core fragrances that define the Sukh Living experience.
- The Holiday/Gift Collection: Limited-edition scents that change with the seasons and the holidays of the season (e.g., Spring, Summer, Autumn/Winter, Christmas, and more)
We provide honest information about using scented products around animals. So the simple answer is NO. No wax or fragrance product is ever 100% safe around animals.
While our ingredients are plant-based and free from harsh synthetics, some essential oils can be irritating or toxic to certain pets (especially cats and birds). We have a dedicated, curated section on our website for Pet-Friendly Candles & Melts that features scents known to be safer for use around most household pets, provided proper ventilation is used.
Learn more about pets and candles on our Pet Safety page.
We encourage all pet owners to read our comprehensive guide on essential oils and pet safety located in the Sukh Living Pet Safety Page. When in doubt, always consult your veterinarian before introducing new fragrances into your pet’s environment.
For a clean, safe, and long-lasting burn, you should trim your candle wick to 1/4 inch before every single use. This prevents excessive smoking, soot buildup, and tunneling. Our wick trimmers are designed to catch the clipped wick for easy disposal.
Wickless options offer a flame-free way to enjoy intense fragrance. This is often preferred in dorm rooms, offices, or homes where open flames are a concern, providing a consistent, gentle aroma release via a warming plate.
Yes, we offer free standard shipping on all orders over $100 within the continental United States.
We want you to love your Sukh Living products. If you are not satisfied with your purchase, you may return unused items within 30 days of delivery for a full refund or exchange.
Please contact us to initiate a return.
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number on the carrier’s website or check your order status directly via your Sukh Living Account Page.
Tunneling usually happens if the first burn wasn’t long enough. Coconut wax has a memory. The key is ensuring the first time you light your candle, you let it burn until the entire top layer of wax has melted into a full liquid pool, reaching the edges of the jar. This might take 2-4 hours. If it has already started tunneling, you can gently use a spoon to scrape the edges down to level the wax before the next burn.
This is almost always due to an untrimmed wick. The wick should be trimmed to 1/4 inch before every use. A long wick creates a larger flame and excessive smoke/soot. Use our Sukh Living wick trimmers for an easy solution.
Wax melts don’t “burn off” like a candle; they slowly diffuse the scent until the essential oils have fully evaporated from the wax base. Typically, you can get 8-12 hours of strong fragrance per cube, depending on your warmer’s heat intensity. Once you can no longer smell the fragrance, it’s time to replace the wax cube with a fresh one.
We stand by the quality of our handcrafted products. If any item arrives damaged, broken, or defective in any way, please contact our customer service team at support@sukhliving.com within 48 hours of delivery. We will promptly send a replacement at no extra cost to you.
- First-Time Discount: You can sign up for our newsletter to receive 15% off your first order and stay updated on all new seasonal releases.
- Bulk/Wholesale: For wholesale or bulk purchasing inquiries (e.g., wedding favors), please contact us.
Our system generally allows for one discount code per order. We recommend using the best code available for the current promotion to maximize your savings.
We primarily ship via USPS and UPS. The available options and costs will be displayed at checkout based on your location and selected shipping speed.
If you realize you made an error immediately after placing your order, please contact us as soon as possible. We can usually update the address if the order hasn’t been processed and scanned by our fulfillment center yet. Once it ships, we cannot redirect the package.
Please check your spam or junk folder first. If you still can’t find it, you might have mistyped your email address during checkout. Contact us, and we will gladly verify your purchase and resend the confirmation email.
- To clean: Once only about 1/2 inch of wax remains, place the jar in a warm water bath or freezer for 15 minutes. The remaining wax should pop right out. Wash the jar with hot, soapy water to remove any residue.
- Reuse ideas: The jars are perfect for storing Q-tips, cotton pads, small desk supplies, spices, or even planting a small succulent!
Yes, sustainability is a core value. We use recycled and recyclable cardboard boxes, and any packing peanuts are biodegradable and dissolve in water. Please recycle all packaging materials responsibly.
- Ethical Sourcing and Production: Ensuring all raw materials (wax, essential oils, wicks, jars) are ethically sourced, often with certifications like Fair Trade or FSC (Forest Stewardship Council) for any paper/wood components.
- Carbon Offsetting: Calculating the carbon footprint of production and shipping, and investing in certified carbon offset projects (like reforestation or renewable energy projects) to mitigate environmental impact.
- Energy Efficiency: Operating the business premises (studio, office, or production facility) using renewable energy sources, such as solar power, or purchasing renewable energy credits (RECs).
- Zero-Waste Philosophy in Operations: Striving for minimal waste in the production process itself, which can involve composting organic waste, reusing production water, and working with suppliers who minimize their packaging to Sukh Living.
- Water Conservation: Implementing water-saving fixtures and practices within the production facilities to reduce water consumption.
- Conscious Shipping: Using carriers with lower carbon emissions, prioritizing local suppliers to reduce shipping miles, or using electric vehicles for local deliveries where possible.
- Supporting Environmental Causes: Donating a percentage of profits to environmental non-profits or participating in local eco-projects (e.g., local cleanups or tree planting initiatives).
- Tea Tree (Melaleuca): Highly toxic and can cause severe illness or death.
- Citrus Oils: (Limonene, e.g., Bergamot, Lemon, Orange, Grapefruit).
- Peppermint & Eucalyptus: Can cause respiratory irritation and other symptoms.
- Pine & Wintergreen: Contain compounds that can lead to severe issues like liver or kidney damage.
- Cinnamon, Clove, & Ylang Ylang.
- Pennyroyal & Sweet Birch.
Learn more about our waxes, fragrances, and oils on our pet safety page.
- Watery eyes, coughing, sneezing, or wheezing.
- Excessive drooling or pawing at the mouth/face.
- Vomiting or diarrhea.
- Lethargy, weakness, or difficulty walking (uncoordinated gait).
- Muscle tremors or unusual behavior changes.
- If your pet has pre-existing respiratory conditions: (e.g., asthma, chronic bronchitis). Any airborne irritant, even from natural wax, can worsen their symptoms.
- If you have birds: Birds have extremely sensitive respiratory systems, and veterinarians recommend avoiding all air diffusers and most scented products around them completely.
- In small, enclosed spaces: Always ensure the area is well-ventilated, and the pet has the ability to easily leave the room and access fresh air.
- If your pet is unsupervised: Never leave a lit candle unattended where a curious paw or wagging tail could knock it over, causing a fire or burn hazard.
Transparency is important to us. Every product page in our Pet-Friendly Collection includes a full ingredient list. We carefully select scents that do not contain the known toxic essential oils mentioned above, offering safer choices for your household.
Both methods pose a reduced fire hazard compared to an open flame if placed out of reach. The safety mostly comes down to the fragrance ingredients used and ventilation. The primary risk remains the essential oil composition and ensuring pets cannot ingest the wax or the warming oil itself. Always store all products securely out of reach.
We want you to love your home scent experience. We offer exchanges for unused, unlit items within 30 days of purchase. Please visit our Returns & Exchanges Portal to facilitate an easy swap.